Let’s get you
back on track.
Find a starting point below, or email [email protected] for help with a REV3 app.
Does REV3 store face data or use external AI?
REV3 does not store face data on its servers. Where an app offers an external AI feature, selected inputs may be sent to the disclosed provider to perform your request, with the required permission. Provider retention is separate from REV3 storage. Read our face data and AI privacy sections for details.
An app isn’t working as expected
Check for an app update, restart the app, and check that your operating system is supported. If the problem continues, contact us with the app name, version, device model, and steps that reproduce the issue. Back up important data before reinstalling an app.
How do I manage or cancel a subscription?
For an Apple purchase, open Settings, tap your name, then Subscriptions. For a Google Play purchase, open Google Play, tap your profile, then Payments & subscriptions → Subscriptions. Uninstalling an app or requesting account deletion does not cancel a store subscription.
How do I restore a purchase or request a refund?
Use Restore Purchases in the app where available, with the store account used for the original purchase. Refund requests for store purchases are handled through Apple or Google Play, subject to their rules and applicable law. Contact us if access is still missing.
How do I delete my account or personal data?
Visit our account and data deletion page for instructions. If your app has an in-app deletion option, you can start there.
How do I report a security concern?
Email [email protected] with “Security report” in the subject. Describe the issue without including other people’s personal data, passwords, or private keys.